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Founded in 1976, Pierre Audoin Consultants (PAC) is part of teknowlogy Group, the leading independent European research and consulting firm for the software, IT services and digital transformation industry.

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PAC Xing

© 2019 by Pierre Audoin Consultants P.A.C. GmbH

The consumption ecosystem, as considered in this PAC INNOVATION RADAR analysis, includes the retail sector (food and non-food) and the CPG manufacturing sector. The business models of both sectors address end users, i.e. consumers, which has an impact on customer experience design.

The analysis of customer experience design services in the consumption ecosystem covers two aspects:

  • Generic dimensions of analysis: related to channels of client interaction assessment, client data analyses, innovation capacities, competition analyses, design capacities, recommendation services, etc.
  • Dimensions of analysis specific to the consumption ecosystem: competitors in customer experience analysis, internal processing of negotiation between manufacturers and retailers and its consequences for customer experience analysis, expertise combination analysis, best practice sharing between sectors, etc.

The PAC RADAR is an effective tool for the holistic evaluation and visual positioning of leading ICT service providers on local markets.

With the help of predefined criteria, PAC evaluates and compares providers’ revenue scope, development and market position in addition to performance and competencies within specific market segments.

Leading Providers Customer Experience Design Services Fr 2016 Consumption Ecosys

950,00 €Price
  • File Format

    PDF

  • File License

    No distribution rights - internal use only

  • Page Number

    46

  • Providers Represented

    Accenture, Atos, Business & Decision, Capgemini, CGI, CSC, Deloitte, Econocom, GFI, GFI, Havas, IBM, OBS, Publicis, Salesforce, SAP, Sopra Steria, SQLI, Wavestone

Contact us

Karsten Leclerque

Global Head Analyst of Cloud & Infrastructure Services Practice

Vanessa Bächtle

Client Manager

Arnold Vogt

Principal Consultant & IoT Analyst