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ServiceNow Services in Europe 2021

About the company

With around 28,000 employees worldwide and a turnover of 4.2 billion euros (2020), T-Systems is a leading provider of digital services. With its headquarters in Europe and additional local presence in selected core markets and strategic production locations, T-Systems provides a global production and supply chain for its customers.

T-Systems is the market leader for IT services in Germany and has the second largest market share in the DACH region.


T-Systems’ focus industries are automotive, public sector, healthcare and public transport. T-Systems develops industry-specific solutions.

T-Systems offers integrated information technology and digital solutions from a single source. From the secure operation of classic IT infrastructure, T-Systems guides its clients into multi-cloud-based architectures, to tailor-made platforms, software and applications, as well as new digital business models and innovation projects such as blockchain and artificial intelligence (AI). Data sovereignty and security are at the core of these offerings. The company works with leading technology partners from all over the world.

T-Systems pursues a holistic approach: consulting (advisory) and solutions from the areas of digital, security and cloud & infrastructure are offered from a single source. 


T-Systems is a full-service partner for enterprise
service management

T-Systems and its subsidiary operational services ( offer end-to-end support for ServiceNow, from SaaS services, professional services, consulting and implementation, and application & operations management to the integration of ServiceNow with other cloud solutions. T-Systems/operational services helps clients increase their productivity and employee satisfaction with faster, automated workflows in the areas of IT, employee, and customer service. T-Systems/operational services has been working in the ITSM environment for many years and has extensive expertise in the implementation, operation and optimization of ServiceNow installations. T-Systems/operational services is the only German service provider that offers ServiceNow from several cloud models on the market.

Exclusive Partnership with ServiceNow

As a Managed Service Provider, T-Systems/operational services is an Elite Partner of ServiceNow in the areas of sales, service, and technology, and is able to offer the solution with the newest features from the ServiceNow cloud. In addition, operational services also operates the SaaS solution from T-Systems' German data centers.

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