PAC RADAR
AI-related Services 2025
Oct
2025
Starting in August 2025, PAC will evaluate providers of AI-related services across multiple European markets. The analysis will cover both technological dimensions, such as Agentic AI and Sovereign AI, as well as key business functions and industries.
​
Key Topics:
-
AI-related Consulting & System Integration (C&SI)
-
GenAI-related C&SI
-
Human Capital Management (HCM)
-
Digital Customer Experience (DCE)
-
Back-Office Workflows (BOW)
-
Supply Chain Management (SCM)
-
Production / Manufacturing
-
Information & Communication Technology (ICT)
​
Regions:
Europe, France, Germany, UK
​
Involved Analysts:
​
​
Karsten Leclerque
.png)
Valérie Delage
Spencer Izard
Azure Services
PAC RADAR
Oct
2025
​Key Topics:
-
App development & management
-
C&SI
-
Data & AI
-
IaaS/PaaS & security
-
Outsourcing & managed services
-
Workplace
​
Regions:
Europe, France, Germany, UK
​
Involved Analysts:
​
​​
Eric Beaudet
PAC INNOVATION RADAR
Digital Transformation Services for Insurance Companies in DACH 2025
Nov
2025
The digital transformation of the insurance industry increasingly relies on external service providers that bring industry expertise, technological capabilities, and innovation. These partners are instrumental in helping insurers modernize core operations, enhance customer engagement, and respond to evolving regulatory and market demands. In this context, the PAC INNOVATION RADAR series identifies and assesses the providers best positioned to enable this transformation.
​
Key Topics:
-
Customer Experience (CX)
-
Sales Advisor Enablement
-
Digital Ecosystem Integration
-
Product Innovation
-
Digital Marketing & Personalization
-
Underwriting Capabilities
-
Automated Billing
-
Risk Assessment & Fraud Detection
-
Claims Processing Efficiency
​
​Regions:
Europe, France, Germany, UK
​
Involved Analysts:
​
​​
Aida Oganesov
Karsten Leclerque
Jan
2026
SAP-related Services
PAC RADAR
​Key Topics:​
-
CX-related services
-
Public and private cloud-based hosting
-
SAP Consulting & Systems Integration
-
SAP Application Management
-
SAP Hosting
-
Private Cloud-based Hosting
-
Public Cloud-based Hosting
-
SAP-related Services for SMBs
-
SAP S/4HANA-related Services
-
SAP Business AI and Joule-related Services
-
...
​
Regions:
Europe, France, Germany, UK
​
Involved Analysts:
​
​
​
Joachim Hackmann
Sidney Siegertsz
Dominique Raviart
PAC RADAR
Salesforce Services
Feb
2026
​Key Topics:
-
Financial Services
-
Manufacturing
-
Public
​
Regions:
Europe
​
Involved Analysts:
​
​
